Thank you for trusting Surita Simone. Below you will find the store policies.
We are not responsible for lost or damaged items after it was shipped. Free shipping is only for US residents. To qualify for free shipping you must purchase 2 or more items. Triple check your shipping address.
All sales are final. No refund or exchanges. However, we strive to provide the best service.
PLEASE READ THE POLICY BEFORE MAKING A PURCHASE
Returns & Exchanges:
Great Customer Service and Your happiness is what we strive for here at Surita Simone.
Your items are very delicate. Be sure to open them carefully. Also, with adequate care and storage they can last a long time.
As a reminder, your items encounter some very susceptible parts of the body. For hygienic purposes all sales are FINAL
However, we strive for excellence and there are instances when exceptions are made. Those are case by case scenarios and each situation is assessed to determine whether or
not an exception in the policy can be made.
If your claim is
approved, you have 7 days from the date it was approved to return the item.& Please, note returns and refunds will not be accepted if you fail to return the item(s) within 7 days
of your approved claim.
We are not responsible for the following:
Items damaged or lost in transit. We do our best to secure the item(s), but we are not responsible for those elements outside of the seller/buyers control.
Items not fitting
Items damaged or lost in the buyers possession
As a reminder, the parts of your items that come in contact with sensitive parts of the body. Please check out the TLC section on how to clean and care for your items.
Wash all clothing prior to wearing.
If you have any questions, feel free to email us at Simonesstash@gmail.com. Please allow 24hours for a response.
Thank you for shopping with us.